Privacy Policy

BY VISITING WWW.ENSEMBLETHERAPY.COM, YOU ARE CONSENTING TO OUR PRIVACY POLICY.

OVERVIEW

Ensemble Therapy is committed to protecting your privacy online. This Privacy Policy describes the personal information we collect through this website at www.ensembletherapy.com (the “Site”), and how we collect and use that information. The terms “we,” “us,” and “our” refers to Ensemble Therapy. The terms “user,” “you,” and “your” refer to site visitors, customers, and any other users of the site. The term “personal information” is defined as information that you voluntarily provide to us that personally identifies you and/or your contact information, such as your name, phone number, and email address.

INFORMATION WE COLLECT

This Site only collects the personal information you voluntarily provide to us, which may include: Name, Email, Shipping Address, Billing Address. The information you provide is used to process transactions, send periodic emails, and improve the service we provide. We do share your information with trusted third parties who assist us in operating our website, conducting our business and servicing clients and visitors. These trusted third parties agree to keep this information confidential. Your personal information will never be shared with unrelated third parties.

HOW LONG WE RETAIN USER DATA

We will store user data for as long as necessary to provide the Site to you and fulfill the purposes described in this Policy. This is also the case for anyone that we share your personal information with and who carries out services on our behalf. We may also retain aggregate information beyond this time for research purposes and to help us improve  our services. You cannot be identified from aggregate information retained or stored for these purposes.

ACTIVITY

We may record information relating to your use of the Site, such as the searches you undertake, the pages you view, your browser type, IP address, requested URL, referring URL, and timestamp information. We use this type of information to administer the Site and provide the highest possible level of service to you. We also use this information in the aggregate to perform statistical analyses of user behavior and characteristics in order to measure interest in and use of the various areas of the Site.

USE OF COOKIES

We may send cookies to your computer in order to uniquely identify your browser and improve the quality of our service. The term “cookies” refers to small pieces of information that a website sends to your computer’s hard drive while you are viewing the Site. We may use both session cookies (which expire once you close your browser) and persistent cookies (which stay on your computer until you delete them). You have the ability to accept or decline cookies using your web browser settings. If you choose to disable cookies, some areas of the Site may not work properly or at all. The Site does not respond to Do Not Track signals sent by your browser.

We also use Google Analytics to analyze traffic and usage of the site. Google Analytics gathers information about website use by means of cookies. You are encouraged to review Google’s privacy policy at: https://www.google.com/policies/privacy/

PARTIES WHOSE SERVICES WE USE FOR DATA PROCESSING

There are various data processing operations that need to be performed in order for us to deliver, develop and ensure the continuity of our services. Some of these operations have been outsourced to trusted third parties. This section outlines the parties whose services we use in executing our customers’ data processing instructions and/or for certain of our own data processing purposes. We refer to it as our “Sub-processor List” and each entity on it as a “Sub-processor”.  

The tables below set out who our current Sub-processors are, what is their role (the nature of the services each of them provides us), where are they located and where their data processing operations are performed (e.g., where they store the data that we entrust to them, including, where applicable, our customers’ data).

Sub-Processor / Service Provided

  • PayPal (Europe) S.à.r.l. et Cie / Payment Provider

  • Stripe / Payment Provider

  • The Rocket Science Group, LLC (MailChimp) / Cloud-Based Email (Marketing Services)

  • Squarespace / Web Provider & Site Analytics

  • Google, LLC / Site Analytics & Cloud Storage

  • Dropbox, Inc. / Cloud Storage

  • Zoom Video Communications / Video Conferencing

  • Calendly / Cloud-Based Appointment Scheduler

THIRD PARTY LINKS

The Site may contain links to third party websites. Except as otherwise discussed in this Privacy Policy, this document only addresses the use and disclosure of information we collect from you on our Site. Other sites accessible through our site via links or otherwise have their own policies in regard to privacy. We are not responsible for the privacy policies or practices of third parties.

SECURITY

We maintain security measures to protect your personal information from unauthorized access, misuse, or disclosure. However, no exchange of data over the Internet can be guaranteed as 100% secure. While we make every effort to protect your personal information shared with us through our Site, you acknowledge that the personal information you voluntarily share with us through this Site could be accessed or tampered with by a third party. You agree that we are not responsible for any intercepted information shared through our Site without our knowledge or permission. Additionally, you release us from any and all claims arising out of or related to the use of such intercepted information in any unauthorized manner.

PRIVACY OF MINORS

To access or use the Site, you must be 18 years old or older and have the requisite power and authority to enter into this Privacy Policy. Children under the age of 18 are prohibited from using the Site.

HOW TO UPDATE YOUR INFORMATION

You may access and correct your personal information and privacy preferences by contacting us via email at hello@ensembletherapy.com.

YOUR RIGHTS UNDER THE EU GENERAL DATA PROTECTION REGULATION (GDPR)

We comply with the EU General Data Protection Regulation (GDPR). The GDPR (Article 3, section 2) “applies to the processing of personal data of data subjects who are in the Union by a controller or processor not established in the Union, where the processing activities are related to:

  1. the offering of goods or services, irrespective of whether a payment of the data subject is required, to such data subjects in the Union; or

  2. the monitoring of their behaviour as far as their behaviour takes place within the Union.”

Under the GDPR you have the following rights:

  1. The Right to Be Informed. You have the right to be informed of the Information we process about you.

  2. The Right of Access. You have the right to request access to the Information we process about you, which will be provided to you within one calendar month.

  3. The Right to Rectification. You have the right to request that we amend or update your personal data where it is inaccurate or incomplete, which will be updated within one calendar month.

  4. The Right to Erasure. You the right to have the Company delete your Information. This request will be completed within one calendar month of your request.

  5. The Right to Restrict Processing. You have the right to request that we temporarily or permanently stop processing your Personal Information. This request will be fulfilled within one calendar month.

  6. The Right to Data Portability. You have the right to request a copy of your Information in electronic format and the right to transmit that Information to any other service.

  7. The Right to Object. You have the right to object to us processing your Information on grounds relating to your particular situation or for direct marketing purposes. A formal response will be given within one calendar month.

  8. The Right not to be Subject to Automated Decision Making. You have the right to not be subject to a decision based solely on automated decision making, including profiling, when such a decision would have a legal effect on you or produce a similarly significant effect.

UNSUBSCRIBE OR OPT-OUT

All clients and/or visitors to the Site have the option to discontinue receiving communication from us and/or reserve the right to discontinue receiving communications by way of email or newsletters. To discontinue or unsubscribe to our newsletter communications, please email hello@ensembletherapy.com.

CHANGES TO THIS POLICY

You acknowledge and agree that it is your responsibility to review this Site and this Policy periodically and to be aware of any modifications. We will notify you of any changes to this privacy policy by posting those changes on this page. 

CONTACT

If you have questions about our privacy policy, please email us at hello@ensembletherapy.com.